Deleting your information
Two ways to ask, what happens to each thing Milk Orthodontics holds, and what the clinic has to keep.
From inside the app
Sign in, open Your account from the bottom of the home screen, and choose Delete my account. You will be asked to type DELETE, so it cannot happen by accident.
As soon as you do, every phone and tablet on the account is signed out, notifications stop, and the account is closed so it can no longer be signed in to. Your request goes straight to the clinic.
By contacting the clinic
You do not need the app, or an account, to ask. Ring or email Milk Orthodontics on (09) 520 1880 or hello@milkorthodontics.co.nz.
Tell them your name and your child’s name and say you want your information deleted. They will do the same things the app does, and the rest besides.
What is removed
- Your app account. It is closed, so it cannot be signed in to again and no new sign-in code can be sent to it.
- Every signed-in phone and tablet, straight away, rather than waiting for a session to run out.
- The notification settings for each of those devices, so nothing is sent to them again.
- Any invitation link the clinic had sent you and you had not used. It stops working the moment the account closes.
What the clinic has to keep
A clinic is not free to delete a health record on request. It has to keep one, and for a set period, whether or not the family still uses the app.
- Your child’s treatment record, including anything the clinical team recorded about their care.
- Signed agreements, and the record of payments made under them.
- Messages between you and the clinic, and anything you sent with them. They are part of the care record.
- The security trail: a record that something happened and when, which is what makes the rest trustworthy. It holds no clinical detail.
- Health records are kept for as long as New Zealand law requires us to keep them, counted from the last time your child was seen. We can tell you what that period is if you ask.
How long it takes
The parts the app can do happen the moment you ask. The rest is done by a person at the clinic, working through what they are allowed to remove, so ask them if you want to know when it is finished.
How to reach us
Ring or email Milk Orthodontics on (09) 520 1880 or hello@milkorthodontics.co.nz.
If you are not happy with how your information has been handled, tell the clinic first. If that does not settle it, you can take it to the Office of the Privacy Commissioner. The practice trades as Smile Logic Limited.
The rest of it
Last updated 30 August 2026.